Frequently Asked Questions
We understand that choosing the right countertop is a big decision. We’ve compiled answers to some of our most frequently asked questions to help guide you through the process. If you don’t find the information you’re looking for, feel free to contact us directly – we’re always happy to assist.
Product Questions
Granite is a natural stone, each slab unique in its color and pattern. It’s heat-resistant and durable but requires sealing to prevent staining. Quartz is engineered, offering a wider range of colors and patterns with a non-porous surface that’s stain-resistant and requires no sealing.
Marble is a luxurious and elegant natural stone prized for its unique veining and timeless beauty. It’s ideal for creating a statement in bathrooms or powder rooms.
We offer a wide variety of stone materials, including granite, marble, quartz, and more. Each stone type has its own characteristics, such as color, durability, and pattern variations, allowing you to find the perfect fit for your kitchen or bathroom.
Ordering & Installation
While some homeowners are experienced DIYers, we strongly recommend professional installation to ensure a precise fit and flawless finish. Our team has the expertise to handle any project, big or small.
You can request a quote online by filling out our project form or schedule an in-home consultation for a more personalized estimate.
The timeline varies depending on the size and complexity of your project. Typically, fabrication takes 1-2 weeks, followed by installation within a few days. We’ll provide a more accurate estimate during your consultation.
Yes, we offer flexible financing options to make your dream countertops more affordable. Contact us for details.
Company Questions
Our showroom and fabrication facility is located in Nanaimo, BC.
Yes, we offer complimentary in-home consultations throughout Vancouver Island.
We proudly serve clients across Vancouver Island and beyond, including the Lower Mainland and Alberta.
Absolutely! We’re happy to collaborate with homeowners, builders, designers, and contractors on projects of all sizes.
Care & Maintenance
To maintain the beauty of your countertops, clean them regularly with a mild soap and water solution. Avoid using harsh chemicals or abrasive cleaners, as they may dull the surface over time. A soft cloth or sponge will ensure your countertop stays spotless and scratch-free.
Always use trivets or hot pads when placing hot cookware on your stone countertops. Direct contact with heat can cause discoloration or even cracks, especially with natural stones like granite and marble.
Granite and marble countertops require sealing every 1-2 years to maintain their resistance to stains and moisture. This protective layer helps prevent liquids from seeping into the porous surface, ensuring longevity and durability.
We stand behind our workmanship with a 2-year installation warranty. Additionally, we offer product warranties from our trusted suppliers, ensuring your countertops are protected against defects.
Still Have Questions?
We’re here to help! Feel free to contact us by phone or email, or visit our showroom to speak with one of our knowledgeable team members.
